Select the menu button and click History.You can find the number in your Western Union account. If you didn’t receive your digital receipt for your Western Union. To get a new receipt, the agent will check your valid government issued ID and the phone number you used to create the transfer. It would have the MTCN your receiver can use to pick up the funds. The store agent can issue you a new receipt for the transfer. What to Do if Your Receipt/MTCN is lostįor retail transfers, you can go back to the store where you made the transfer. You ask the customer support to send you a new transfer receipt at your registered email. If you feel like the receipt did not arrive. You should also receive an email confirmation of the transfer if you provided an email address. The customer representative would read out the MTCN at the end, and advise you to write it down. For TMT Transfersįor transfers made on the phone. If you don’t see an email receipt in your inbox. To digital transfers Western Union will send you an email confirmation of the transfer. It should have all details for the transfer along with the MTCN. You should get a paper receipt for the money transfer. Not sure where to look for an MTCN for your Western Union? Read on For Store Transfersįor transfers paid at the store in cash. Will the funds still be paid? If not, how can you retrieve a lost MTCN number? Where do I look for Western Union Tracking Number (MTCN) But what to do if you lost your Western Union tracking number? Out the receiver, the sender and the money transfer. The number contains all relevant information ab This MTCN is generated when a system verifies a valid transaction is entered in for payment. Western Union’s unique remittance system relies on an MTCN (Money Transfer Control Number).